How can we help you?
You can also browse the topics below to find what you are looking for.
About Surge Protection
What is surge protection?
Energizer Surge Protection is a program that will reimburse you for the repair or replacement of your covered appliances or electronics that are damaged due to power surges up to $5,000 per item per occurrence.
What are power surges?
Every home experiences power surges. Lightning is often the cause of power surges and causes brief spikes in voltage, often lasting only millionths of a second. The magnitude of volts varies, putting your indoor appliances and electronics at risk for damage or failure and costing you thousands in repair or replacement.
What are the different plans that I can enroll in?
Appliance Surge Protection
Energizer’s Appliance Surge Protection plan covers your home’s major appliances, including (but not limited to) air conditioners, water heaters, washer/dryers, refrigerators, oven/range/stove, and microwaves.
Electronic Surge Protection
Energizer’s Electronic Surge Protection plan covers the sensitive electronics in your home, such as desktop/laptop computers, tablets, TVs/monitors, gaming systems, and more.
Ultimate Surge Protection
The Ultimate Surge Protection plan is the highest level protection plan that is offered, covering the appliances and electronics listed in both the Appliance Surge Protection and Electronic Surge Protection plans.
Importance of Having Coverage
Why do I need this protection for my home?
Power surges can happen at any time, which can cause costly damage to the appliances and electronics in your home. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. Each of our Surge Protection plans helps you pay for the unexpected costs of repairing or replacing your covered items.
I already have power strips, so why do I need this protection?
Although it is recommended to have your sensitive electronics plugged into a power strip surge protector, our programs offer an extra layer of protection for home appliances that aren’t protected by power strips or if those devices fail. In the event your appliances and/or electronics are damaged or destroyed by a power surge, your Surge Protection plan will help repair or replace the items covered (up to $5,000 per incidence, per year).
Customer Service Information
How do I file a claim?
To file a claim, you may contact our Claims Center at 1-833-437-5466 Monday through Friday from 8 a.m. to 7 p.m. (EST). You can also fill out our claim form and email it to firstname.lastname@example.org.
How do I cancel my service?
You may cancel your Surge Protection plan at any time. However, since power surges could happen at any time and potentially damage or destroy your valuable electronics and appliances, we strongly encourage you to maintain your Surge Protection service plan for as long as you have these items in your home to protect. Should you decide to cancel your service plan, you may call 1-833-437-5466 Monday through Friday from 8 a.m. to 7 p.m. (EST).